Customer help

Browse our frequently asked questions below, or scroll down to find our contact details

Orders

  • Can I change my order? 
  • I didn’t get an order confirmation
  • I received a faulty item 

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Payments

  • What payment types can I use? 
  • Can I change the currency?
  • Do you offer any discounts?

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Delivery

  • How much is delivery?
  • How long does delivery take?
  • Do I have to pay customs charges?

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Returns

  • Can I return an item? 
  • What is your return policy? 
  • I’ve not received my refund 

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Products

  • Are your products genuine?
  • A product is out of stock
  • Size guide 

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Technical

  • How do I change the site language?
  • I’m having issues with the site
  • My discount code isn’t working

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Contact us

Still not found the answer? Contact us below. Our UK based customer service team is online between 09:30 & 18:00 (CET), Monday to Friday

EMAIL: INFO.HAAS@STICHD.COM

PHONE +44 2034 3068 55