FAQ: RETURNS

Have a question regarding returns? Browse our frequently asked questions or use the contact options below.

Return Information

We hope you are a huge fan of your purchase. If you’re not completely satisfied, you can return your unworn merchandise for a refund. We offer you the right to cancel your purchase bought online, without having to provide any reason, within 30 days from the day after you have received your products. We will issue you with a refund for the returned products, as we do not offer direct exchanges or swaps via post for online purchases. If you are wanting to exchange your online purchased products, please place a new order by scrolling and scoring the right products for you. To receive a full refund of your items, returns must be unworn and unused, with original tags and labels and, insofar reasonably possible, in original packaging. Returns will be inspected upon arrival before a refund is processed.

Return Instructions

The cancellation period of your purchase expires 30 days after the day in which you or a third party designated by you, who is not the carrier, receives your products. We are quick on the field and quick to deliver, so you will have plenty of time to decide if you are happy with your purchase. To exercise your right of cancellation, you must notify us by means of a clear statement that you are cancelling your purchase, which can be done by either of the following two options. Remember, returns cost our planet and that is why you bear the costs for returning.

1. Return via our established partner

Would you like to return purchases quickly and hassle free?
You can easily return your products via our partner, ReBOUND return platform. We have specially set up this return service to provide you with a quicker and easier return process. There is no need to separately report your return when using ReBOUND; simply fill out the instructions by clicking on the “Return Items” button below. After registering your return with ReBOUND you will see the costs for returning including the option, whereby for some options you don’t have to print the return label yourself!

2. Return via other means

Would you rather choose your own courier?
You may also cancel your purchase by means of a written statement to info.haas@stichd.com. Please always clearly indicate which products (article name / article number), order date, order number and your contact details. In addition, returns may be completed using the EU model withdrawal form. Unfortunately, not by choice but by law, non-EU customers may be subject to additional charges and duties when returning the items to our warehouse in the Netherlands. In which case any extra duties and charges will be borne by you. Please check with your courier for a list of associated charges. If you cancel your entire purchase, you will receive all payments concerned, including any paid delivery costs. Please note that any additional costs resulting from your choice of a delivery method other than the standard delivery offered are excluded from refund. Payments will be made without delay and no later than 14 days after we have been informed of your decision to withdraw your purchase. We may however withhold payment of the refund until we have received your returned products or until you have provided proof of the returned products. If you only cancel and return part of your total order, the costs for delivery will not be refunded. Refunds will be reimbursed via the same payment method with which the original transaction was made. In some cases this may take up to 10 working days to appear in your bank account depending on your payment method provider.

Return address

  • Return Department
  • stichd sportmerchandising B.V.
  • The Posthoornstraat 16
  • NL-5048 AS Tilburg
  • The Netherlands

Excluded from the right of cancellation

Excluded from your right to cancel your purchase are, amongst others, the following items. Please consult article 10 of the terms and conditions for the complete list of excluded items.
Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken after delivery;

  • Products manufactured according to your specifications, which were not prefabricated and were made based on your specific choice or decision;
  • Personalized items or items which are clearly intended for a specific person or otherwise clearly personalized. We accept no responsibility once a replica shirt or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future;
  • Unsealed DVDs, videos or PC & video games; 
  • Pierced jewelry;
  • Perishable items.

Any damages or faults upon receival?

Your statutory rights, in particular in case of faulty or defective products, remain unaffected by this return policy. To report a faulty item please contact us via our contact form so we can provide you with instructions.

  • Am I able to exchange something I’ve bought?

At this moment in time, we do not offer straight exchanges/swaps. However, should you be unhappy with a product you are entitled to return it to us within 30 days where we can issue you with a refund.

  • How do I return an unwanted item?

You can return any item that you ordered from us within 30 days from the date you received your order for a full refund (excluding shipping). With the exception of faulty goods, the item(s) returned must be in their original and saleable condition. All packaging and labelling must also be included.
To return an item you have purchased from us, please complete the returns slip included in your order (or download a new one here). Our return address is:
Returns Department
stichd sportmerchandising B.V.
De Posthoornstraat 16
NL-5048 AS Tilburg
Netherlands

  • Do you offer free returns?

With the exception of faulty goods, at this moment in time, we do not cover the costs of returning the item to us.
We recommend sending the item via a recorded delivery method to allow you to track it. Unfortunately, we cannot accept liability for returned goods that never reach the warehouse or are damaged during their return.

  • What happens after I’ve returned my item(s)?

Once we receive your item back in our warehouse we will issue a refund to the value of the item returned. Upon receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return note. Once approved we will send you a confirmation email and a refund will be processed.
Any refund will automatically be issued to the payment method you used to place your original order. This typically takes up to 10 working days, depending on your payment method issuer.

  • I've returned my item(s) but I've not received a refund

Refunds can take up to 10 working days. Once we have authorised the refund, this is down to your individual payment issuer and we have no control over it. If you still haven't received it after this time, please contact us using the options below.

  • How do I return a faulty item?

We are happy to sort any issues with faulty items straight away. Please contact us using the options below, and have these details ready:

  • Your order number
  • The faulty item’s name
  • Description and imagery of the fault

We will usually replace faulty items free of charge, and, depending on the item and issue, we will arrange collection of the faulty item.

  • What should I do if my refund amount is incorrect?

We’re really sorry if we’ve made a mistake with your refund. Please contact us using the options below and we will happily sort it for you as quickly as possible.

Contact us

Still not found the answer? Contact us below. Our UK based customer service team is online between 09:30 & 18:00 (CET), Monday to Friday